Our obligation to data protectionWe consider customers our partners. This partnership also extends to the way we treat your personal data. It goes without saying for BRIGNOLE to partner with its customers when it comes to protecting their privacy.

We collect only the data we need to make your shopping easier. You decide what data you make available to us. By passing information to BRIGNOLE for better service, you help make BRIGNOLE better for everyone.

We are committed to ensuring the protection and processing in accordance with the law of your personal data. With this data protection declaration we inform you in detail about our data processing.

ScopeThis data protection statement applies to all business activities of BRIGNOLE.

Should any contradictions arise between this data protection declaration and the other applicable contract or trade conditions, the provisions of this data protection declaration shall take precedence over the others.

This data protection declaration applies both to personal data already available and to future data. By accepting the processing of your personal data, only your personal data collected in the future but also those that we have already registered will not be processed in accordance with this data protection declaration.

When in this data protection declaration we talk about the processing of your personal data, we mean any transaction carried out with them. This includes, for example, collection, registration, management, use, transmission, disclosure or cancellation.

We collect personal data to provide you with better services, for example to optimize our services, to customize the communication with the customer or to simplify the operations during the purchase so that you can arrive first to your goal.

Why we collect and process personal dataWe collect and process personal data for several purposes that can be summarized in the following groups. We may process your personal data specifically for one or more of the following purposes.

Products and services for customers - Preparation and sale of our products and services for customers;- processing of orders and contracts, including sending order and dispatch confirmations, delivery confirmations, delivery and invoicing;- organization and conduct of services for customers;- organization and conduct of market research and opinion surveys;

Communication with customers - Preparation, administration and conduct of communication with customers through electronic means of communication;- commercial communication by mail and telephone, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages or instant messaging;- evaluation of the use of our offerings by telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS) or instant messaging, e.g. type of use, frequency and duration of use or exact place of use.

Contests and organization of events- Organization and holding of contests or sweepstakes, including informing and publishing winners through our website, mobile apps or for our offerings on Internet platforms, media portals or social networks- Organization and holding of special events such as advertising or sponsored events and other events.

Analysis of customer behavior- Individualized and personal, or anonymously and by category, recording and analysis of past and current customer behavior and purchasing behavior in relation to the use of services in our online shop, mobile applications or Internet platforms, multimedia portals or social networks- Individualized and personal, or anonymously and by category, identification, classification and analysis of customers' current and potential needs and interests- Individualized and personal, but also anonymized and categorized, collation and analysis of customer behavior and potential- Statistical analysis of customer behavior on the basis of anonymized customer data- Comparison of newly collected personal data on the customer with data already collected by us in the past- Comparison of personal data with publicly accessible data and with data acquired from third parties for the purpose of improving our database and analyzing customer behavior. Enrichment of profiles with third-party data consists, for example, of the integration of data from the Federal Statistical Office, calendars, or geodata- Effective use of online and offline data by usefully merging existing records as a unified, target-group-oriented approach in order to improve marketing measures

Direct marketing - Sending personalized communications by mail or telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages or instant messaging- Individualized and personalized matching of offers on our website, mobile applications or in our channels on Internet platforms, media portals or social networks

When we collect your personal dataWe collect personal data when we have contact with you. The situations in which we have contact with you are numerous and include, for example, the following circumstances:

- You purchase our services in our online shop- You seek customer support- You receive a newsletter or other communication about our services- You enter a contest or sweepstakes- You participate in one of our market research campaigns or in one of our opinion polls- You use or communicate with us or third parties via our website our mobile apps or offerings on Internet platforms, media portals or social networks- Communicate with us via telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages or instant messaging- Get in touch with us at special events such as advertising and sponsored events or other

What personal data we collectFirst and foremost, we collect the personal data you make available to us, but also those that are recorded automatically or manually on our occasions of contact with you. What data we collect depends on the individual case. Among other things, we may collect the following personal data.

Data regarding person: - Last name and first name- Language preference- Phone number(s)- E-mail address(es)- Identification number of your technological devices- Information about newsletters to which you subscribe or other advertising

Customer activity data: - Contractual data (including date of contract, type of contract, subject matter, counterparty, duration of validity, value of contract, claims invoked under the contract)- Purchase information (including date of purchase, place and time, type of purchase, quantity and value of goods and services purchased, interruption of the purchase process, payment method used, paying entity, purchase history)- Customer service information (including product returns, complaints, warranty cases)- Session data of visits to our Internet site to our mobile applications or to our offerings on Internet platforms, media portals, or social networks (including duration and frequency of visits, language and country preferences, computer browser and operating system information, IP addresses, search criteria and results, ratings expressed)- Location data while using mobile devices- Communications via telephone, fax, e-mail, voice messages, text messages (SMS), messages with pictures (MMS), video messages, or instant messaging

How long we keep your personal informationWe keep your personal information as long as we deem necessary or appropriate for compliance with applicable laws, or as long as necessary to fulfill the purposes for which it was collected.

We delete your personal data as soon as we no longer need it and in any case at the end of the maximum retention period required by law.

To whom we forward your personal dataWe do not forward your personal data to any other company or person. Employees and contractors of BRIGNOLE can access this data to analyze and use it only for the company's own activities.

We can only transmit your personal data if we deem it necessary to comply with applicable laws and regulations, in case of court proceedings, at the request of the courts and the competent authorities or under other legal obligations to the file to protect and defend our rights or our assets.

Under no circumstances do we sell your personal data to third parties.

How we protect your personal dataWe have appropriate technical and organizational measures in place to ensure the confidentiality and security of your personal data. We protect your personal data from unauthorized or accidental destruction/deletion, accidental loss, technical error, falsification, theft or misuse, and from unauthorized modification, copying, access or other processing.

However, you should be aware that the transmission of information via the Internet or other electronic means inevitably involves risks, and that therefore we can not provide any guarantee regarding the security of information transmitted through these channels.

How we use cookies and analytics toolsWe use so-called cookies on our site. These are small text files that are stored permanently or temporarily on your computer or mobile device when you visit our site. Below we would like to inform you about how we use cookies.

Why we use cookies We use cookies to ensure the functionality of our site, for example for the functionality of the services shopping cart. We also use them to know what you like best, to tailor our online shop to your customer requirements, and to make browsing as comfortable as possible for you. We also use cookies to optimize our advertising. This way we can present you with advertisements and/or products that might be particularly interesting to you. In any case, our goal is to set up our site in the most interesting way possible and to continuously improve our performance and your user experience.

How and what cookies we useWe use cookies for example to temporarily store what is in your shopping cart or where you are with your order. Cookies are absolutely necessary to offer you these services. In addition, functional cookies are used e.g. to temporarily save your login details, to ensure that your information is secure when you are logged in and that the site image is consistent, or to offer live-chat support. We use performance cookies for example to increase the performance of the site by reducing the loading time for the pages you visit. Finally, we use goal-oriented cookies, for example, to enable you to share content and assign likes.

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the session. In addition we also use permanent cookies that remain stored on your computer or mobile device at the end of the session. If you visit our website again, the entries and settings you prefer will be automatically recognized. These cookies are automatically deactivated at the end of the scheduled period. They are used to make our site easier to use, more efficient and safer. Thanks to these cookies are displayed on the page information specially matched to your interests.

With the retargeting technology we use, we can target advertisers to those users who are already interested in our online shop and our products. We believe that displaying a personalized, interest-based advertising is usually more interesting for the user than advertising without personal reference. The display of advertising media takes place in retargeting based on a cookie-based analysis of the user's previous behavior. In this we work with partner companies. Therefore, by visiting our site, the cookies of the partner companies can also be saved on your computer or mobile device. These cookies are automatically deactivated at the end of the scheduled period.

What data is stored in cookies No personal data is stored in the cookies we use. The cookies we use cannot be assigned to a specific person. Activating a cookie assigns it an identification number.

How you can prevent cookies from being saved Most Internet browsers automatically accept cookies. However, you can set your browser to not accept cookies or always ask you before storing a cookie from a site you visit. You can also delete cookies from your computer or mobile device, using the corresponding function in your browser. If you decide to disable our cookies or those of our partner companies, you will not see certain information on our site and will not be able to use features that could enhance your visit.

How We Evaluate Log FilesFor technical reasons, each time you access our site, your web browser transmits to us a variety of data regarding your usage. This data is stored within log files called log files. This is the following usage data: the date and time you open our site, the IP address of your computer or mobile device, the address of the Internet page from which you arrive at our site, the amount of data transmitted, and the name and version of your browser.

The evaluation of log files helps us to further improve our site and make it easier for the user, to find and solve errors faster and to manage the server's capabilities. Using log files, for example, we can determine the times in which our site attracts more interest and make available the appropriate amount of data to allow you to use it in the best way.

How we use Google Analytics for web analyticsWe use Google Analytics to continuously improve and optimize our site. Google Analytics is a web analytics service from Google that generates detailed statistics about a site's traffic and its origin, measuring conversions and turnovers. Google Analytics uses cookies, stored on your computer or mobile device, which allow an analysis of our users' use of our site. The information obtained with the cookies about your use of our site, including your IP address, is anonymized with the corresponding settings and then transmitted to Google.

Google uses the information obtained with cookies to evaluate on our behalf your use of our site, to draw up reports on site activities and make them available for analysis purposes. Google may also transmit this information to third parties, provided it is legally required or that third parties process the data on behalf of Google. Google will not in any case report your IP address with other stored data.

You can prevent the installation and registration of cookies with the corresponding setting of your browser. However, we emphasize that in this case you will no longer be able to see some information on our site and that some functions, which should improve your visit, can no longer be used.

By using this site you consent to the processing by Google in the manner described above and for the purpose mentioned.

How we use social pluginsOn our site we offer recommendation buttons for the following social networks: Facebook, Google+, Twitter. They allow you to recommend to other Internet users the site content you have selected via the respective social network and add it to your personal profile. The recommendation buttons are made available by the providers of the social networks.

By inserting these plugins on our site, the suppliers of the social networks concerned also receive the information that you have recalled our site. If during your visit to our site you are connected to one of the social networks mentioned above, the provider can assign it to your user account. If you do not want this attribution, we advise you to disconnect from the social network before visiting our site.

If you use the commands / buttons, the corresponding information will be transmitted to the respective social network and saved there. More information on the purpose and scope of data collection, further processing and use of data and setting options to protect your privacy are set out in the data protection guidelines of the relevant providers:

- Facebook: https://facebook.com/policy.php- Lnkedin: https://www.linkedin.com/legal/privacy-policy- Twitter: https://twitter.com/privacy

You can prevent the saving of cookies with the respective settings of your browser (see the instruction above).

About us (data collection holder)Data collection holder is BRIGNOLE via Monte Carmen 11, 6900 Lugano - Switzerland

How you can view your personal dataYou have the right at any time to obtain information about your personal data processed with us, request its rectification or completion, object to its processing, or demand its deletion.

How you can contact usIf you would like information about your personal data, if you would like to notify us of an update, if you would like to request deletion, or if you have questions about the processing of your personal data or about this data protection statement, you can contact us at:

BRIGNOLEvia Monte Carmen 11, 6900 Lugano - Switzerland

How we update this data protection statementAt our discretion and without prior notice, we may from time to time update, amend, supplement, or otherwise reprocess this data protection statement in order to be able to process your registered personal data in another way. We advise you to regularly check whether our data protection statement has been updated.

Date 29.11.2020

Version 2.0

Impressum

BRIGNOLEvia Monte Carmen 10, 6900 Lugano - Switzerland